RETURN & REFUND POLICY

At Rootèva, we carefully prepare and package every order before dispatch. Due to the nature of our haircare products and hygiene considerations, all sales are final.

No Returns

We do not accept returns or exchanges once an order has been placed and dispatched.

No Refunds

All purchases are non-refundable. Once an order has been successfully placed, customers cannot request a refund due to a change of mind, incorrect product selection, personal preference, or dissatisfaction after use.

Order Cancellation

Once an order has entered processing or has been dispatched, cancellation may not be possible.

Damaged or Incorrect Orders

If you receive an item that appears to have been damaged during delivery or receive an incorrect item, the matter may be reviewed by Rootèva on a case-by-case basis. Any resolution in such circumstances is subject to verification.

Product Usage

Please read the product information and usage instructions carefully before using any Rootèva product. Individual results may vary depending on hair type, condition, routine, and other factors.

By placing an order with Rootèva, you acknowledge and agree to this No Return & No Refund Policy.